Integrating LibGuides, LibAnswers and LibCal: Creating a Seamless Digital Support Ecosystem at UKZN Library Services

 

By Faith Magwaza

For many academic libraries, the Springshare suite forms the foundation of digital reference and user support services. Librarians create comprehensive research guides through LibGuides, respond to reference enquiries using LibAnswers, and manage study room bookings, workshops, and consultations through LibCal. Together, these platforms provide libraries with powerful tools to support teaching, learning, and research.

At the University of KwaZulu-Natal (UKZN) Library Services, the adoption of Springshare products has transformed the way library support is delivered. The journey began in 2013 when the library subscribed to LibGuides. Since its implementation, LibGuides has revolutionised research support by providing structured guidance throughout the student journey, from undergraduate studies to postgraduate research. It quickly became a valuable and trusted resource for students seeking access to information resources, research assistance, and subject-specific guidance.

The importance of LibGuides became even more evident during the COVID-19 pandemic in 2020. As libraries worldwide were forced to adapt to remote service delivery, UKZN librarians had to rethink traditional approaches to user support. The pandemic challenged librarians to bridge the gap between users and access to information resources while working remotely. During this period, the UKZN Online Training LibGuide became an essential support tool. Although originally developed for postgraduate students, it evolved into a resource for all user groups because it housed online training materials, instructional videos, and research support content accessible anytime and anywhere.

Figure 1

Advert on UKZN LibGuides. AI-modified image.

The library's investment in Springshare product did not end with LibGuides. In 2024, LibAnswers was introduced to enhance online reference services and provide after-hours and weekend support for library users. This expanded the library's ability to respond to user enquiries beyond traditional service hours.

Figure 2

Student’s Live Chat with a Librarian. AI-generated image of a university lecturer using LibChat

Building on this digital service model, UKZN Library finalised its subscription to LibCal in 2026. For many years, the library sought an online solution that could streamline room reservations, consultation bookings, and event management. LibCal provide exactly that functionality, allowing users to easily schedule appointments with librarians, reserve spaces, and register for workshops and events.

The integration of LibGuides, LibAnswers, and LibCal, UKZN library transformed fragmented services into a seamless, user-centred support ecosystem that delivers assistance precisely when and where it is needed. By fully leveraging the Springshare suite, the library provides seamless access to information resources, library spaces, and online reference services. The result is a digital library environment that enables users to connect with support services anytime, anywhere, and at the point of need.

References

1.     Microsoft 2026, Microsoft Copilot [Large language model], Microsoft, <https://copilot.microsoft.com>

2.     OpenAI. (2026). ChatGPT [Large language model]. https://chatgpt.com/

3.    Figure 1
AI-generated modified image of an advert on LibGuides.

Note. Image generated using ChatGPT (OpenAI, 2026).

4.     Figure 2
AI-generated image of a university lecturer using LibChat.
Note. Image generated using ChatGPT (OpenAI, 2026).