If you’ve visited the library over the past few years, you’ve probably seen me at the circulation counter. I was the person checking your books in and out, helping you with academic reserves, or processing inter-library loan requests. For a long time, that counter was my window into the world of the UKZN library. I saw the hustle and bustle, the frantic pre-exam energy, and the quiet determination of our students and staff. It’s a vital, busy job—the heartbeat of the library in many ways.
While
working there, I completed my degree in Information Science. To be honest, at
the time, it felt more like a box I needed to tick, a requirement for my job. I
studied the theories of information retrieval and user services, but I never
fully grasped the vastness of that world beyond my desk.
Then,
a few months ago, an opportunity arose that would completely change my
perspective: an acting role as a Personal Librarian.
Talk
about a change of scenery! I went from a world of issuing, returning, and
supplying to one of consulting, training, and collaborating. My days, which
were once structured around processes and transactions, are now filled with
unique challenges. One day, I might be helping an honours student navigate a
complex database, and the next, I’m preparing a training workshop for a
first-year class.
I'll
never forget my first week. I was quite overwhelmed, learning how to order
books for the faculty and interacting with lecturers. However, the greatest
challenge for me was training students online. The first time I had to conduct
a session, I couldn’t sleep the night before, and I was so nervous. The training
went smoothly for the most part, but I did make one mistake. It was a powerful
lesson: it's okay not to be perfect, and learning from our mistakes is part of
growing. I couldn't have navigated any of it without the incredible support of
my line manager, Goitsemang, and the entire team of Pietermaritzburg Personal
Librarians. I am so proud to be part of that team.
It
was through facing these new challenges that everything started to click. I
realised that all those theories from my degree weren't just abstract concepts;
they were practical tools I could use to directly empower students.
The
most rewarding part has been seeing the direct impact of this work. Recently, I
assisted a master's student who was struggling to find information. I taught
him how to use our library catalogue and databases effectively. The look of
relief and excitement on his face was the greatest reward, and knowing I helped
him start his research journey was incredibly inspiring.
That
sense of partnership extends to the faculty as well, which has been another
unforgettable experience. Collaborating with academics to support their
research is a two-way street of learning. Getting to dive into their scholarly
work and help enhance their academic portfolios is incredibly fulfilling. We
not only contribute to their career growth but also help ensure their valuable
work is made visible and preserved for the long term.
Moments
like these are what it's all about. It’s a shift from helping someone find
a book to helping them navigate a whole universe of information.
Taking
on this acting role has been one of the best decisions of my career. It has
opened my eyes to the incredible diversity of work that happens within our
library walls. I now see the library not just as a building full of books, but
as a dynamic, living part of the academic journey.
If
you ever see an opportunity to step out of your comfort zone, I wholeheartedly
encourage you to take it. You never know what doors it might open.
And if you see me around, don't hesitate to say hello!
Whether you need help finding a book or designing a research strategy, I’m here
to help.
Mrs Bronwyn Tayler
Acting
Personal Librarian
(Compiled by Mrs Bronwyn Tayler & Ms Varsha Sookraj)
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