Over the years, my
role as Head of Circulation has undergone a profound transformation. We have
evolved from traditional gatekeepers of information into multifaceted
professionals who play an integral role in supporting students' academic and
personal well-being. This shift reflects the growing recognition of the diverse
challenges faced by students and other users in today’s academic landscape,
including mental health concerns, academic stress, peer pressure, and the
relentless drive to succeed.
Supporting
Students Beyond Academics
At the University of KwaZulu-Natal (UKZN), we understand that students often require support that extends beyond the academic resources we offer. One of the ways we address this need is by employing student assistants to work after hours in our libraries. This initiative ensures that essential services remain available to students during non-traditional hours, while also offering our student assistants valuable opportunities to develop work-integrated skills and responsibilities. This teaches them values such as accountability and responsibility, preparing them for the world of work.
Navigating Challenges
Creating an Inclusive Library Environment
A Space for
Guidance and Support
In my experience, students often seek guidance not only for academic challenges but also for personal struggles. I have had countless one-on-one interactions where students have confided in me about issues ranging from stress and homesickness to financial hardship. Often, they simply need someone to listen to them—a comforting presence that reminds them of home. The library should be a space that feels like a home away from home, and I see my role as not only being a librarian but also as a mentor and, for some, a maternal figure offering reassurance and practical advice.
Connecting
Students to Resources
An Evolving Role
As a Circulation Librarian, I remain open to evolving and adapting to the ever-changing needs of our students. It is our responsibility as librarians to continue building spaces that are welcoming, inclusive, and conducive to personal growth. Libraries are no longer just places for books and academic resources; they are havens of safety and support, reflecting the broader needs of the students we serve. Together, we can ensure that every student finds the tools, guidance, and encouragement they need to thrive during their academic journey and beyond.
At the University of KwaZulu-Natal (UKZN), we understand that students often require support that extends beyond the academic resources we offer. One of the ways we address this need is by employing student assistants to work after hours in our libraries. This initiative ensures that essential services remain available to students during non-traditional hours, while also offering our student assistants valuable opportunities to develop work-integrated skills and responsibilities. This teaches them values such as accountability and responsibility, preparing them for the world of work.
In my role as Head of Circulation Services, I strive to create a nurturing and empowering environment where students feel supported, valued, and equipped to manage their dual responsibilities as learners and library assistants.
Integrating Emotional SupportIn recent years,
the integration of counseling techniques into the librarian’s role has become
increasingly important. By developing supportive programs and offering a
listening ear, we provide both academic resources and emotional support to
students. This dual role contributes significantly to the overall health,
well-being, and success of the student population, particularly those who work
closely with us.
Navigating Challenges
However, with this
evolution come challenges. As librarians, we must navigate the delicate balance
between providing empathetic support and understanding our limitations. We are
not mental health professionals, and it is crucial to establish boundaries
while fostering collaboration with campus counseling services. Developing clear
guidelines and referral processes ensures that students receive the
comprehensive care they need without overstepping our roles.
Creating an Inclusive Library Environment
Creating a library
environment that is inclusive, safe, and supportive has been a priority for me.
By addressing the personal and professional needs of our student assistants, we
can enhance their productivity, improve their mental well-being, and enrich
their overall university experience. Libraries are no longer just academic
spaces—they are hubs of community engagement, understanding, and empowerment.
Community engagement.
In my experience, students often seek guidance not only for academic challenges but also for personal struggles. I have had countless one-on-one interactions where students have confided in me about issues ranging from stress and homesickness to financial hardship. Often, they simply need someone to listen to them—a comforting presence that reminds them of home. The library should be a space that feels like a home away from home, and I see my role as not only being a librarian but also as a mentor and, for some, a maternal figure offering reassurance and practical advice.
When I am unable to
address a student's needs directly, I always ensure they are connected to the
right resources. For instance, if a student is experiencing hunger, I refer
them to the Student Representative Council (SRC) to access food parcels or vouchers.
If they face emotional or psychological challenges beyond my capacity, I
encourage them to seek help from on-campus counseling services. My priority is
to ensure that every student feels supported and empowered to overcome their
challenges.
As a Circulation Librarian, I remain open to evolving and adapting to the ever-changing needs of our students. It is our responsibility as librarians to continue building spaces that are welcoming, inclusive, and conducive to personal growth. Libraries are no longer just places for books and academic resources; they are havens of safety and support, reflecting the broader needs of the students we serve. Together, we can ensure that every student finds the tools, guidance, and encouragement they need to thrive during their academic journey and beyond.
Reference:
https://witness.co.za/news/2021/04/28/food-parcels-for-ukzn-students-as-they-wait-for-their-allowances-20210428/(
accessed 26 November 2024).
