The Future of Academic Libraries: Adapting to the Digital Age and Beyond

By Ashika Pramlal

Traditionally seen as the heart of knowledge and research on university campuses, academic libraries have long been the bastions of printed books, scholarly journals, and quiet study spaces. But in today’s increasingly digital world, their role is evolving in ways that promise to reshape the very essence of academic inquiry, collaboration, and community engagement.

Digital Transformation: A New Era of Access

One of the most significant changes in academic libraries is the shift from physical collections to digital resources. While libraries have always been pioneers in information organization and dissemination, the scale and speed of this transformation are staggering.

Digital collections, e-books, open-access journals, and online databases are commonplace. For instance, instead of physically storing entire journals or books, libraries have shifted to hosting digital archives or providing access to large-scale databases like ScienceDirect, ProQuest, or Google Scholar. This transition allows researchers to access vast amounts of information from anywhere, at any time.

But it's not just about convenience; the digital era has also created a paradigm shift in how knowledge is created and shared. Academic libraries are no longer just knowledge repositories; they are now key players in facilitating open access and ensuring that research is freely available to the global academic community. Open-access publishing, where scholars can share their work without paywalls, is gaining momentum, and libraries are advocating for this model.

Data Management: The New Frontier

Data will likely be as important as the printed word in the future. As universities and researchers generate vast amounts of data, academic libraries increasingly become the centers for managing, storing, and preserving that data.

Research data management (RDM) is an emerging area where libraries play a pivotal role. Libraries provide the infrastructure and expertise to ensure that researchers can store, organize, and share their data in ways that comply with ethical standards, legal requirements, and best practices. As open data becomes more ingrained in academia, libraries are working to provide services like data curation, metadata management, and even data visualization, empowering researchers to make their datasets more accessible and valuable.

In addition, the rise of artificial intelligence (AI) and machine learning in research creates new opportunities and challenges for data management. Libraries are increasingly investing in AI technologies to help researchers analyze large datasets, automate repetitive tasks, and generate new insights from data. As the importance of big data and AI-driven research grows, the role of libraries in facilitating access to and understanding of these technologies will be critical.

 

The Library as a Learning Hub

In addition to being repositories of knowledge, academic libraries are increasingly becoming central hubs for learning and teaching. As universities embrace new education models, such as blended learning, flipped classrooms, and online courses, libraries are evolving to support diverse learning styles and needs.

Academic libraries are expanding their role in curriculum support by providing resources and helping faculty integrate technology and digital tools into their teaching. Libraries are developing services that assist in course design, research assistance, and the creation of open educational resources (OERs), allowing faculty to share materials with their students freely.

Moreover, libraries are adopting technologies that facilitate personalized learning. Adaptive learning systems, learning management software, and other digital tools are being integrated into library spaces, giving students access to tailored educational experiences. These innovations mean that the library is no longer just a place to borrow books; it's an integral part of the academic ecosystem where learning is facilitated, personalized, and supported.

Sustainability and Preservation: Balancing Digital and Physical Collections

While digital transformation is paramount, physical collections will only partially disappear. Libraries are focusing on the sustainability of both digital and physical collections. The future library will be an expertly curated mix of print materials, physical artifacts, and digital assets.

There’s also a strong emphasis on preservation—not just physical books, but digital content. Digital preservation is crucial for ensuring digital resources, including web content and electronic publications, remain accessible long-term. Developing digital repositories, archives, and preservation strategies will ensure that even as technology evolves, knowledge remains available for future generations.

Conclusion

The future of academic libraries is bright, dynamic, and full of exciting possibilities. Far from becoming obsolete in the face of digital technologies, libraries are transforming into multi-functional, digital-first institutions that continue to support research, education, and community engagement. Whether managing data, facilitating collaboration, or serving as hubs of innovation and learning, academic libraries will remain indispensable to the educational experience.

As technology continues to evolve, so will the ways libraries adapt to meet the needs of students, researchers, and faculty. The future is one of integration—of technology with tradition, collaboration with knowledge, and adaptability with leadership. The academic library of tomorrow is not just a place for books but a gateway to the limitless potential of learning and discovery.

 

The impact of Artificial Intelligence on Subject Librarians in Academic Libraries

 

Ashika Pramlal

Artificial Intelligence (AI) has rapidly transformed various industries, and academic libraries are no exception. With the advent of AI technologies, subject librarians, who traditionally played pivotal roles in curating and disseminating information, are facing both challenges and opportunities. In this blog, we’ll explore the evolving landscape of academic libraries in the age of AI and delve into the impact it has on subject librarians.

AI technologies, including machine learning algorithms, natural language processing and data analytics have revolutionized how libraries manage and deliver information. AI powered systems can analyze vast amounts of data, extract insights and enhance user experiences. In academic libraries, AI applications range from intelligent search engines and recommendations to virtual assistants and automated cataloguing tools.

Impact of AI on Subject Librarians

As AI continues to reshape the landscape of academic libraries, Subject Librarians must embrace technological innovation while upholding their core values of user-centered service, intellectual freedom and information literacy. By harnessing the power of AI to enhance resource discovery, personalized assistance and data driven decision making, subject librarians can adapt to evolving user needs and remain indispensable partners in supporting teaching, learning and research in academic institutions.

Enhanced Resource Discovery – AI driven search engines and recommendation systems empower users to discover relevant resources efficiently. This reduces the need for manual assistance in basic information retrieval. Subject Librarians can focus on more complex queries and provide specialized support tailored to individual research needs.

Data Analysis and Visualization – AI tools enable Subject Librarians to analyze usage patterns, citations and research rends within disciplines. By harnessing AI data analytics, librarians can gain valuable insights into evolving information needs of their academic communities, facilitating evidence evidence-based collection development strategies.

Personalized Assistance – Virtual assistants powered by AI, such as chatbots, offer round the clock support to library patrons. Subject Librarians can collaborate with AI systems to develop personalized LibGuides, recommend resources and address frequently asked questions to a FAQ knowledge base, thereby extending their reach and accessibility beyond traditional service hours.

Challenges and Considerations

Despite the benefits, the integration of AI poses several challenges and considerations for Subject Librarians:

Ethical Implications – AI algorithms may exhibit biases in data processing and decision-making, perpetuating existing inequalities in information access. AII tools can ensure equitable and transparent information services for all users.

Skills Development – Subject Librarians need to acquire new skills in AI technologies, data analysis and information visualization to effectively leverage AI tools in their professional practice. Continuous learning and professional development programs are essential to empower librarians in adapting to technological advancements.

User Privacy and Data Security – AI applications in academic libraries raise concerns regarding user privacy and data security. Subject Librarians must prioritize the ethical handling of sensitive information and implement robust data protection measures to safeguard user confidentiality and trust.

In conclusion, while AI presents both challenges and opportunities for subject librarians, proactive engagement with AI technologies can empower librarians to redefine their roles and contribute meaningfully to the advancement of academic libraries in the digital age.

 

To Mask or Not

 

by Ashika Pramlal

Like most Academic Libraries UKZN Library has been offering virtual service with staff working from home and providing an online service to the university community. Returning to work in September was a surreal experience. The transition of working from home and then going to the physical workspace was somewhat unsettling. Having adapted to Zoom and Microsoft Teams and working with online solutions, it was difficult to go back to a physical work environment.

There was the UKZN Health Screening App, showing the permit to enter campus and the compulsory wearing of masks. There was an unsettling quieteness with no smiling students and no colleagues which made me want to run and go back home. The library at Westville was gloomy and empty with just security and cleaning staff. At this stage, only staff and postgraduate students were being allowed access to the Research Commons according to Lockdown level 1 regulation.  Other sections of the library service were not available. I was the only Subject Librarian on duty at Westville.

Going to the Research Commons and seeing the place without a single student and a buzz was surprising as it is a hotspot of popularity. Arrangements were made to clean the space and have it ready for students. The day passed by with me doing hourly checks on the Research Commons, viewing the register for students, and checking in with security. Many undergraduate students wanted to use the library,  however, security informed them that only postgraduate students could access the Research Commons.   It was a busy day with my having to continually check in on the Research Commons and confirm with security about the register of students. When it was time to close, I was glad as it had been quite a challenging first day back to campus.

The next week I returned to work as the library was now officially opened as of 5 October 2020 on Mondays, Wednesdays, and Fridays for all levels of students and staff from 9H00 to 15H00. It was a welcome sight to see students sanitizing their hands at the sanitizing stations located on level 4, level 7, and level 9 of the library. It was awesome to see another subject librarian colleague on duty for the day.

The atmosphere was a lot lighter, however there was red tape across many areas of the library prohibiting entry to students. This was done so that students could only access level 3 of the Westville Campus Library and level 9 of the Research Commons.. The day went by and some postgraduate students were using the Research Commons. Students could not access the print collection but had to make arrangements to use Library Services during level 1 lockdown.

Having to deal with a new set of working rules amid a pandemic took some adjustment.  Covid-19 changed our lives, the workplace, and the world. Living in a new world and having to deal with a global pandemic has taught us the value of life, family, friends, and colleagues and to never take life for granted, but rather to embrace and live each day with joy and abandon. We have just one life and it is up to us to enjoy and celebrate our existence on the planet. 

Meet the blogging team

by the Bloggers Team

Why blog? After a workshop a few years ago the UKZN library decided that creating a library blog would be a useful addition to the range of communication channels it uses to reach its wide range of users. A set of rules and a code of ethics were established, parameters discussed and a roster drawn up. All subject librarians and heads of departments are on the roster. Two blogs a month are posted.

An editorial team under the leadership of Ms Faith Magwaza, principal librarian for Humanities was set up to guide bloggers, proofread and support the process – and yes we have the T shirt!

The merits of blogging are often listed as including strengthening one’s knowledge, being creative, helping others, sharing with colleagues, building confidence in writing skills, writing about one’s interests and passions, creating awareness, meeting like-minded people or just enjoying this forum and so on. For some UKZN subject librarians writing is a daunting task and blogging is a challenging venture but as time goes by skills are improving and although most of the blogs to date are on quite serious and on work related topics, staff are stepping up to the challenge as they gain confidence.

The editorial committee comprises subject librarians from each campus. The Edgewood rep is Mukesh Kemraj who says this about being on the team: ”I like being part of the team as it showcases the library staff’s talent and broadens an individual’s understanding of the library profession as a whole.”

      Mukesh Kemraj (Edgewood)

Ashika Pramlal (Westville)

Says Ashika Pramlal, the Westville library representative “As a member of the editorial team this has been a “learning curve” for me. Reading the blogs of colleagues has been a most humbling experience and I am touched by the talent and enthusiasm of bloggers thus far. I have learnt a lot being part of the blog team and it has been an enjoyable and enriching experience.”

The Pietermaritzburg contingent of representatives comprises Rose Kuhn, Jillian Viljoen, Renee Damonse and Shorba Harkhu. “We enjoy group work and reading our colleague’s postings!” Rose, Jillian and Renee are based in the main library and Shorba is based at the Life Sciences Library.

Pmb Cecil Renaud: Renee; Jillian and Rose

Pmb Life sciences: Shorba

Howard College has 3 representatives on the editorial team. Nonjabulo Ngcobo, Subject Librarian for Humanities has this to say about being on the team:  “I am a member of the Bloggers Team, and my role is editorial which is basically the checking of the content of the blogs objectively and provide criticism without tearing down the work of the writers/ authors. I am very thankful and blessed for working with a wonderful team as I gain new knowledge every time we meet and by reading other writers blogs.”

Also from EG Malherbe library is Nontobeko Sikhosana who feels that: “being part of the blogging team has been a wonderful experience for me; I have learnt new and interesting things through other colleagues’ write-ups. Blogging is brain opening, it is fun to hear what other people think and feel, and it is an effective way to share ideas with each other.”

Nontobeko Sikhosana (EGM library)

Nonjabulo Ngcobo   (EGM Library)

              

And finally, from Faith Magwaza: “As a part of the blogging team I co-ordinate all the activities of the Blog. My positive experience on the team is seeing the talent and commitment of bloggers in submitting their blogs on time and openly accepting the comments of the editorial team. One of the successes of the team is that Library blogs are now available on the UKZN Facebook page."

To see all the blogs go to: http://libwebteam.blogspot.com/

For a list of subject librarians, their disciplines and contact details go to: http://library.ukzn.ac.za/SubjectLibrarians772.aspx

Dezigner Students : Creating New Spaces

Ashika Pramlal

Guess, Puma, Nike, Gucci, Armani…these are a few of the fashion labels being worn by our students. What’s interesting is that this sense of style and flair for designer labels has extended to our students redesigning study spaces in the Library reflecting their personal needs. Academic Libraries worldwide have noted that there is a need to partner with students in redesigning libraries of the future. These refurbishments are a necessity in the 21^st century. Students at the University of KwaZulu Natal are playing an integral role in ensuring that UKZN Libraries change to meet their needs.

Students on Level 7 at the Westville Campus main Library

Students on Level 7 at the Westville Campus main Library

The University of KwaZulu-Natal Libraries has faced many challenges since the

 merger of the University of Durban-Westville and the University of Natal on 1 January 2004. The merger has reshaped the landscape of Libraries on all campus sites with the Westville Campus Main Library being no exception. The latest trend at the Westville Campus Main Library is the innovation and entrepreneurship displayed by students who have redesigned their study spaces showing a need to combine the past and the future. These changes are especially noticeable on Level 7 and Level 9 where students have moved study tables from their original spaces to be inserted between the book shelving areas.

UKZN students at the Westville Campus Main Library have clearly indicated that they want the current Library study spaces to be redesigned and have displayed their preferences by moving tables around. Daily I watch students on level 7 carrying tables and moving them to various spaces on the floor. Clearly, by redesigning and altering study spaces in the library, students are sending out a message to us that we need to honour the past and create the future so that UKZN Libraries can meet the growing challenges of our designer students.

Student on Level 9 at the Westville Campus Main Library

Transforming Academic Library spaces due to technological advancement and the digital revolution has made us relook at the physical Library in terms of meeting the needs of our enterprising millennial student population. Taking this viewpoint into account, the Westville Campus Main Library is rising to this challenge by redesigning various spaces in the Library. Some of the projects include redesigning the entrance with an informal lounge making sofas and coffee tables available for students. This is proving to be very popular with students as an informal meeting site to sit together with friends, use the WiFi and just chat.

Feedback from students to this changing space has been positive and it is always a

pleasure to see students at leisure enjoying the facilities.

Further to this, level 3 of the Westville Campus Main Library is being redesigned to create a state of the art computer LAN for all students as well as a Disability Information Centre to cater to the needs of differently abled students at UKZN. The Library has partnered with ICS and the Disability Unit to renovate and remodel this area and construction and remodeling has already begun. Students on a daily basis tell us that the current LAN on level 10 does not meet their needs and this is evident from the queues of students waiting to use a computer in the student LAN. Students are eagerly awaiting the level 3 LAN.

The Library and InQubate in conjuction with other stakeholders has embarked on developing a Student Business Incubator and this will be housed on level 11 of the Westville Campus Main Library. This area will be set up for spaces to develop student business centres as well as house a coffee shop. In keeping with transforming Academic Library spaces this will be a space for our enterprising students to show off their innovative business skills.

Taking all these factors into account, it is interesting to note that our students have played an integral role in reshaping and redesigning Library spaces as is evident from the structural changes and remodeling currently taking place at the Westville Campus Main Library as well as at the other UKZN Campus Libraries.

References

http://www.awarelabs.com/blog/coffee-shop-marketing-ideas-you-can-do-right-now/
Accessed on 7/4/2018 at 11H06 via Google Images

https://www.shoreline.edu/tss/computer-labs/default.aspx.
Accessed on 7/4/2018 at 11H12 via Google Images

The Noise Library

By Ashika Pramlal

Shhh… how often have I said that to students to lower the noise level! So, like most Librarians I am “guilty as charged” of having done this several times in the Library.
Why are Libraries so loud?
Traditionally Libraries have been known as areas of silence. However, there has been a universal shift to the “new noisy library.” What’s interesting is that there appears to be an outcry from many people who believe that Libraries have let the issue of noise and disruption get out of control. UKZN Libraries are no exception to the rule. Across all our Campus sites we face the same problem and have to deal with complaints that the Library has become far too rowdy. Some contributing factors include:

• Cellphones – this appears to be an essential item and almost everyone has one. The constant ringing and chatting on cellphones has become uncontrollable. Despite all the signage and constant warnings to students it is a “no win situation” for UKZN Libraries.

• LAN – UKZN Libraries have LANs that are very popular and have become noisy as there is no staff to man these areas.

• Technology –  the advent of Wi Fi, computers and laptops have changed the landscape of Libraries. This has resulted in the increase of noise levels as people sit around computers and laptops discussing and chatting, and communicating on facebook and twitter. This phenomena has become increasingly popular at UKZN Libraries.

Academic vs public Libraries

It appears that noise is largely dependent on the type of Library and the community it serves. Academic Libraries provide a space for studying, research and other scholarly activities and caters for the needs of the academic community. It provides a space for those wishing to work alone yet not in isolation. In many cases there are quiet floors for study and other floors for conversation. Unfortunately, this has changed as many academic Libraries throughout the world face the dilemma of having many more noisy levels than quiet levels.
Public Libraries on the other hand tend to be more noisy due to various factors. They tend to be smaller and be on a single floor. They cater for a diverse community which includes children, teenagers and older people. Both children and teenagers can get noisy and this filters into the rest of the Library and. in many cases, is unavoidable - creating a “noisy Library.”
Due to the many complaints Libraries have tried to curb the noise problem by introducing some of the following measures :

• Silent study areas – many Libraries have created silent areas to cater for the needs of those who wish to study. UKZN has certain floors in the Library where there is a degree of silence.

• Discussion rooms – Libraries have encouraged the usage of such rooms to help with the noise issue. UKZN libraries has discussion rooms where groups of students can work together on projects.

• Security – an effective method of controlling noise is to have security personnel patrol each level in the library on a regular basis. Security is also essential when one needs to control unruly and difficult patrons. UKZN Libraries do not have adequate security at present to meet these needs.

• Study cubicles –  at UKZN Libraries these rooms are allocated to postgraduate students for research and a quiet place to study.

UKZN Library staff are trying their best to contain the problem of noise. However, worldwide it appears that Libraries are being transformed into noisy social spaces.